• Policies

ACN 156 259 808

PRIVACY

Personal Details - Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Kido Retail Pty Ltd.

SECURITY

Kido Retail Pty Ltd does not collect or record any credit card details you may provide when purchasing products from the kidostore.com website. Your credit card details are processed by our Australian Payment Processor, EWAY, which is linked to our banks merchant account.

PRICING

All pricing is in Australian Dollars (AUD) and includes 10% GST. Customers ordering outside of Australia are not subject to GST and this amount will be deducted from your order. Kido Store reserves the right to change pricing at our discretion and without notice.

QUESTIONS

Buying children's products can be a daunting experience, especially if you are about to have your first child or don't have children.  Our experienced sales staff are happy to discuss any questions that you may have regarding the products that we sell and help advise you on sizing, suitable age ranges, or just helping in any way we can. You can contact us with any questions you may have at info@kidostore.com or on  1300 11 KIDO (5436).

ORDERING

There are several options available to you when it comes to ordering.

Option 1 - Ordering Online

This is the most popular, easiest and most efficient way to order. Once you have made your selection proceed through our clear and simple checkout steps, where you payment will be transacted instantly upon clicking the MAKE PAYMENT button. You should also feel safe in the knowledge that all your information  is securely transfered through a 128 bit SSL encrypted connection provided by Geotrust.

After you have completed your transaction you will receive an email confirming your purchase.

Option 2 - Ordering by Phone

Simply call Kido Store on 1300 11 KIDO (5436) and speak to one of our experienced sales staff to make a purchase over the phone. If our sales staff are busy simply leave a your details on the answering machine and someone will promptly return your call.

Option 3 - Email

Orders can be submitted via email.  Simply email orders@kidostore.com listing the items that you wish to purchase and we will get back to you within 24 hours with an order confirmation.

Option 4 - Mail Order/Fax Order

Download our Mail Order/Fax Order form which can be filled out and faxed or posted to the details below:

Fax Number - 02 9475 1405.

Mailing Address

MAIL ORDERS
Kido Store
PO Box 6039
Alexandria NSW 2015
Australia

PAYMENTS

We accept all major credit cards, money orders, cheques (issued by Australian banks only) and direct deposit. Orders will be dispatched once your payment has been confirmed.

AVAILABILITY & BACKORDERS

From time to time items that are listed as in stock may in fact not be. We apologies if this situation does occur and will contact you within 24 hours to offer you a refund, or discuss placing the item on back order for you or offering you a suitable alternative.

Some items listed on the site may be special order items. In the case that you have ordered a product that falls into this category we will contact you within 24 hours to notify you of this and discuss the estimated delivery time. At this point you can decide whether to continue with your order or cancel it and receive a full refund.

SHIPPING INFORMATION

At Kido Store we like to make your online shopping experience as pleasant and simple as possible, so our shipping methods and policies have been designed to get your order to you both quickly and efficiently.

Shipping within Australia

• Orders will be dispatched with 24 hours of placement or the next business day.
• A flat rate of $8.50 shipping is charged on all orders*
• Any orders over $150 are shipped free or charge*
• Order are shipped via Express Post or Courier.
• In most cases orders will be received within 1-2 business days of shipping. Bulky items or deliveries to remote locations may take longer.

Please Note: *Larger items are measured on the cubic weight and may incur an extra fee. If an extra fee is payable we will contact you to confirm payment before your order is dispatched. You will then have the option of changing or cancelling your order.

Shipping outside of Australia

• Orders will be dispatched within 48 hours of placement.
• Order are shipped via Australia Post Air Mail, Australia Post Express Post International or Courier
• Generally orders will be receive within 3 - 10 working days, although certain destinations may take longer.
• Items shipped internationally are insured against loss or damage and this cost is included in your shipping quote.

International shipping costs will be quoted on a per order basis.

RETURNS & EXCHANGES

Kido Store would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchases. So if for any reason an item is not what you expected, the wrong colour or size or you've simply changed your mind it can be returned for an exchange or a credit note (valid for 6 months).

Please note that an item will only be accepted for exchange or credit note under the following conditions:

• The item is unused, unworn and in brand new condition with packaging intact and the original labels attached.
• A copy of a valid receipt is included with the return.
• The item is returned within 14 days of the receipt date.

Please note that all conditions must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements. Any returns sent without an RA# will be refused and marked return to sender.

How to make a return for exchange or refund.

Step 1

Check that you meet all the conditions above.

Step 2

Contact Kido Store at returns@kidostore.com or on  02 9045 7777 to get a Return Authority Number (RA#).

Step 3

Choose the new item/s which you would like to exchange for and they will be held until we receive your returns.

Step 4

Return the item/s to be exchanged, mark the RA# on the package and include a self addressed prepaid satchel for your new items to be returned in.

Return Address:

RETURNS
Kido Store
PO Box 6039
Alexandria NSW 2015
Australia

Please Note: We do not accept exchanges on orders shipped outside of Australia. All orders shipped outside of Australia are final.

FAULTY ITEMS & DAMAGES

All items are thoroughly checked before sending  and packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us at returns@kidostore.com or on  02 9045 7777 and we will organise a replacement for you.

Please Note: Faulty and damaged items are subject to the same conditions as returns and exchanges. If you receive a package which is visually damaged or opened insist that this is noted with the carrier before signing for your order.

MISPLACED  ORDERS

All orders sent by Kido Store have a unique tracking number and need to be signed for upon receipt. If for some reason your parcel does not arrive within a reasonable time please contact us and we will track it for you.